Customer Service Advisor
Starting Salary: £24,300 - £25,500
Office based with hybrid working (Two days a week in our Birmingham office; Three days working from home)
We are currently looking for an experienced individual to join our small, friendly team and deliver a high-quality customer focused support service to NGA members and Learning Link subscribers through all communication channels. The ideal candidate will support business development and retention activities through active promotion of services and products to new and existing members/subscribers.
Benefits of working for NGA:
- Competitive starting salary of £24,300 to £25,500 per annum.
- Annual leave entitlement of 25 days (FTE) increasing to 27 with continuous service, 8 days bank holiday and 3 days Christmas closure, with the ability to buy and sell annual leave
- Employer contribution pension scheme at 7%
- Hybrid working (between our Birmingham office and home working) and other flexible working arrangements on request
- Wellbeing support through our employee assistance programme
- A healthy training and development budget (CPD) with a wide range of learning and development opportunities
- A commitment to environmental sustainability includes a cycle to work scheme and encouragement to use public transport, including railcards
Recruitment Timetable
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Event |
Date |
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Closing date for applications: |
Friday 7 March 2025 at 9am NGA are actively recruiting for this position and may contact shortlisted candidates prior to the published closing date so early applications are encouraged. |
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
How to Apply:
Please submit a current CV, accompanied by a personal statement setting out why you wish to be considered for this role, linking to the essential criteria in the person specification.
Our equality and diversity monitoring form (Annex 1) is optional and will not be used as part of the application process. This information is used for internal monitoring purposes only and is confidential.
If you have any questions about the role, please email jobs@nga.org.uk with “Customer Service Advisor” in the subject line.
Please submit your application by email to: jobs@nga.org.uk with “Customer Service Advisor” in the subject line by 9am on Friday 7 March 2025. Early applications are encouraged.
If you have not been contacted by Friday 14 March 2025, please assume that you have not been successful.