At a glance
You will cover:
components of a robust complaints procedure
effective board oversight of complaint management
elements of a robust complaints investigation
Study time
45 minutes
Module description
The complaints process is an internal conflict resolution mechanism designed to address stakeholder views and improve service for pupils and the community.
This new module aims to explore comprehensive complaints management components to reduce and resolve complaints efficiently.
Preview slides
Who developed this module?
Fariha Choudhury
Advice Officer
Fariha provides advice to NGA GOLD members, alongside writing for the website, magazine and weekly newsletter.
Rani Kaur
Head of Advice
Rani oversees NGA’s Advice team and GOLDline service. She leads on the SEND and premises management policy areas and manages NGA’s work on equality, diversity and inclusion. She is co-chair of an infant and nursery school in Solihull.
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