Consultancy terms and conditions
NGA Professional Development
Terms & Conditions for NGA Consultancy Services
Definitions
NGA: National Governance Association
Client: The organisation which has chosen NGA to deliver a service
Service: The consultancy service(s) commissioned by the client
Consultant: The person who delivers the consultancy service assigned by NGA
Agreement
NGA and the client agree that NGA will deliver the service for the client as set out in the booking confirmation email and in accordance with these terms and conditions. If a bespoke costed proposal has been created for the service, this will provide details of the service and will be attached to the booking confirmation email.
Service Provision
The provision of the services may be subject to change should there be a change in the client’s circumstances and there is mutual agreement between the client, the consultant, and NGA to accommodate this change. Any material change in scope will be recorded in a revised booking confirmation email detailing any revised fee that may be due. No additional services will be carried out before there is client, consultant and NGA agreement to the change in fees or time.
If, after commissioning NGA to provide a service, a client wishes to cancel the service they can do so, but an administrative fee will be charged. (See below).
NGA has the right to re-assign the service to another consultant upon mutual agreement between the client and the consultant, should the original consultant become unavailable.
Fee
Unless stated otherwise, the fee stated in the booking confirmation email includes all NGA costs and materials to be supplied by NGA to support the service commissioned and the travel costs of the consultant delivering the service. NGA services are not subject to VAT unless otherwise stated. The quoted fee is valid for twelve months from the date of purchase.
The client will make full payment of the fee within 30 days of the invoice date. Late payments may be subject to interest. Invoices will be raised ten calendar days after the confirmation email is sent.
Where stated, an initial deposit will be requested, with the balance of the fees due on the completion of the project, or in the case of consultant retainer projects on a monthly basis.
Venue and Facilities
If a venue is required for meetings during the provision of the service, it will be the responsibility of the client. This will include suitable furniture, a flipchart and pens, writing paper and pens, a data projector, electricity supply, and, if stated, internet and web access for the consultant and any attendees.
Recording of Virtual Face-to-face meetings
Any meetings delivered via NGA’s Zoom licenced accounts may be recorded for quality assurance. The client may request that the recording be shared for an additional fee.
Cancellation Policy
Should circumstances arise which mean that the client needs to cancel the service, an administration fee of £250 will apply.
In cases where the consultant has contributed to preparing for the service, an additional fee based on the actual time spent will apply, based on a standard hourly rate.
Postponement
The client may discuss postponement with the consultant should circumstances arise. The possibility of postponement is subject to the consultant’s availability and mutual agreement. A postponement period of more than one calendar year from the date the booking confirmation email was sent may be subject to an additional fee to reflect any increase in fees since the original booking confirmation. Invoices will be raised after the client, the consultant, and NGA have agreed upon the postponement.
Despite the mutually agreed postponement, the client will still make full payment of the fee within 30 days of the invoice date.
Conduct and Standards
NGA consultants shall conduct and present themselves throughout the service provision process in a professional, polite and courteous manner as is outlined in their contract with NGA.
Insurance
NGA maintains insurance in accordance with regulatory and industry requirements.
Quality Assurance
NGA quality assures its services and, as part of this assurance, operates a service evaluation, which includes an invitation to clients to share their opinions of the service.
Data Protection
Please view our privacy policy at the privacy policy for training and consultancy services.
Complaints
NGA operates a complaints procedure to enable a client to have redress if NGA has not met its obligations under this agreement. The policy can be found in the NGA Complaints Policy.
Copyright Ownership
The copyright for the materials used in the delivery of the service is owned by NGA, and no part of the materials may be reproduced in material form (including photocopying or storing in any medium by electronic means and whether or not transiently or incidentally to some other use of the materials) without the written permission of NGA except in accordance with the provisions of the Copyright, Designs and Patents Act 1988.